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Terms and Conditions

Returns and Refunds Policy

We strive to ensure that our clients are satisfied with their photography services. Due to the nature of our services, which include the creation of custom, digital content, we do not offer refunds once the photography services have been provided. However, we are committed to addressing any concerns or issues you may have. If you believe there is an error or problem with your photographs, please contact us within 7 days of receiving the images, and we will work to rectify the situation to the best of our ability.

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All deposits are non-refundable unless cancelled within 24 hours. 

Cancellation Policy

We understand that unforeseen circumstances may arise. If you need to reschedule a session, please contact us at least 72 hours before the scheduled appointment. If you'd like to cancel your session and wish to have your payment refunded, you must provide 3 weeks' notice to receive a full refund. Failure to provide sufficient notice for a cancellation will result in a 50% cancellation fee. 

Privacy Policy

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1. Overview: Shots by Sherrie Photography, located in Burndale, Barclaven Road, Kilmacolm, Scotland, PA134DQ, is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

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2. Information We Collect: We may collect and process the following categories of personal information:

  • Contact details (name, address, email, phone number)

  • Session details (date, time, location)

  • Payment information (if applicable)

  • Images captured during sessions

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3. How We Use Your Information: We use your personal information for the following purposes:

  • To provide photography services as requested

  • To fulfill contractual obligations

  • To communicate with you regarding bookings and sessions

  • For marketing and promotional purposes (Images only, not personal information) - unless you opt-out, see section 6
     

4. Legal Basis for Processing: Our processing activities are based on the following legal grounds:

  • Contractual necessity

  • Consent (for marketing purposes)
     

5. Data Retention: We retain your personal data for as long as necessary for the purposes outlined in this policy or as required by law. Images captured during sessions will be retained for 1 year.
 

6. Marketing Opt-Out: Unless you explicitly opt-out, verbally or in writing at any point during the process, we may use images from your session for marketing and promotional purposes, including our website, social media, and marketing materials.

 

7. Your Rights: You have the right to:

  • Access your personal information

  • Rectify inaccurate data

  • Erase your data (under certain circumstances)

  • Object to processing

  • Withdraw consent (for marketing purposes)
     

8. Data Security: We implement technical and organizational measures to ensure the security of your personal information.
 

9. Contact Us: If you have any questions or concerns about our privacy practices, please contact us at sherrie@shotsbysherrie.com
 

10. Changes to this Privacy Policy: We may update this privacy policy periodically. The latest version will be posted on our website.

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The Online Gallery platform we use: Pic Time, also has it's own Privacy policy, which can be found here: https://www.pic-time.com/privacy-policy and Terms of service, which can be found here: https://www.pic-time.com/terms-of-service

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Package Specific T&C's

Platinum Branding Package 

2 locations or more locations can be included in your shoot, as long as the total travel time does not exceed 30 minutes. The travel time can be longer, but anything above 30 minutes will be taken out of the shooting time.  This is to allow me to keep to a time schedule and allow a fair amount of time on each shoot for each client. 

Retainer General 

By signing up to a photography retainer, you are entering into a 6-month commitment and agreeing to the terms outlined below.
 

Payment & Commitment

  • All retainers are paid monthly for a minimum term of 6 months

  • By signing up, you are committing to all 6 monthly payments

  • If you choose to cancel early for any reason, you will be invoiced for the remaining balance of the retainer

  • Payments are non-refundable except where stated below

Retainer Tier 1 

Attendance & Rollovers

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  • Your retainer includes one mini shoot session per month at my scheduled mini shoot days

  • If you are unable to attend a scheduled date, you may roll your session over to the following month and use it as a double session

  • This rollover option may be used once only during the 6-month period

  • Additional missed sessions beyond this will be forfeited

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Photographer Cancellations

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  • If I need to cancel a mini shoot date for any reason, you may choose to:

    • Roll that session over to the next available month, or

    • Receive a refund for that month

Retainer Tier 2

Tier 2: Flexible Coverage Retainer

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Booking & Availability

  • Your retainer includes 6 hours of photography to be used across 6 months

  • Hours can be used monthly or saved for longer shoots later in the retainer period

  • While I will always do my best to accommodate your needs, availability cannot be guaranteed for every event or date

  • The earlier you provide dates, times and locations, the more likely I will be able to attend

  • My diary is limited, and bookings are subject to availability

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Usage & Expiry

  • Any unused photography hours remaining at the end of the 6-month period are non-refundable

  • Refunds will only be considered if unused time is due to:

    • A cancellation on my part, or

    • Circumstances completely outside both of our control

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Travel

  • Shoots lasting 30 minutes or less or outwith the Greater Glasgow/ Inverclyde area will incur a travel charge

  • Travel costs will be agreed in advance

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